Our Policies

We understand that life is busy and schedules change. This policy outlines how cancellations, rescheduling, and refunds work for all tutoring services provided by LearnUp Academy.

1. Lesson Cancellations

• Cancellations must be made at least 24 hours in advance of the scheduled lesson.
• You can cancel or reschedule a lesson by logging into your Teachworks account or contacting us directly at support@learnupacademy.com.
• Cancellations made within the allowed timeframe will not be charged and can be rescheduled.

2. Late Cancellations & No-Shows

• If a lesson is cancelled less than 24 hours before the start time, or if the student does not attend, the session will be charged in full.
• Tutors will wait up to 15 minutes from the scheduled start time. Any time missed due to a late arrival will be deducted from the session. If the student does not arrive within 15 minutes and no notice is given, the session is canceled and non-refundable.
• Repeated no-shows may result in a pause or cancellation of future lessons.

3. Tutor Cancellations or Emergencies

• In rare cases where a tutor must cancel a lesson, we will notify you as early as possible.
• You will have the option to reschedule the session or receive a full credit toward your next lesson.

4. Refunds

• We do not offer refunds for completed or missed sessions.
• Refunds for unused prepaid lessons may be considered on a case-by-case basis.
• If you are unsatisfied with a lesson, please contact us directly so we can resolve the issue.

5. Package & Subscription Policies

• Prepaid packages are non-transferable and expire after 3 months.
• Subscription clients must cancel before the next billing cycle to avoid being charged.

6. How to Cancel

You can cancel or reschedule through your Teachworks account, or by contacting us at support@learnupacademy.com.

At LearnUp Academy, we are committed to making the payment process secure, transparent, and simple for our clients. This policy outlines how payments, billing cycles, and account charges are handled.

1. Accepted Payment Methods

• We accept all major debit and credit cards via Stripe, our secure payment processor.
• Payments are made using the “Pay Now” button on invoices sent via email.
• Alternative payment methods (e.g., PayPal, bank transfer, Zelle) may be offered by request and are subject to approval.

2. Payment Timing

• Prepaid Clients: Invoices are sent on Fridays and are due on Sundays. No lesson will be confirmed until payment is received.
• Subscription Clients: Payments are automatically charged on a recurring basis according to your chosen plan (e.g., weekly/monthly).
• Single Sessions: Must be paid in full at the time of booking.

3. Invoices & Receipts

• Invoices are automatically generated through Teachworks and can be accessed via provided email.
• You will receive email receipts for all payments made.

4. Failed Payments & Declines

• If a payment fails, you will be notified immediately and expected to update your payment information before the invoice is due.
• Repeated failed payments may result in suspended access to tutoring services until resolved.

5. Refunds & Credits

• Refunds are only provided under the conditions outlined in our Cancellation & Refund Policy.
• Credits may be issued at our discretion and applied to future lessons. Credits are non-transferable and expire after 120 days.

6. Price Changes

• We reserve the right to adjust pricing for lessons, subscriptions, or packages.
• Clients will be notified at least 14 days in advance of any pricing changes.

7. Taxes

Sales tax may be applied to your purchase depending on your location and local regulations.

8. Questions?

If you have any billing concerns or would like to update your payment method, please contact us at support@learnupacademy.com.

Welcome to LearnUp Academy. These Terms & Conditions (“Terms”) govern your use of our website, booking platform, and tutoring services. By using our services or booking a session, you agree to comply with these Terms.

1. Services Provided

We provide online tutoring services for students of all ages and academic levels. All sessions are scheduled through Teachworks and conducted via the Lessonspace virtual classroom. Clients are expected to use these platforms to attend their lessons unless otherwise arranged.

2. Account Registration

To use our services, you may be required to create an account through Teachworks. You agree to provide accurate information and are responsible for maintaining the confidentiality of your login details.

3. Lesson Platform & Technology Requirements

• All tutoring sessions take place online using Lessonspace, accessed through your Teachworks account.
• You are responsible for having a stable internet connection, a working microphone and webcam, and access to a modern browser.
• We are not responsible for missed sessions due to technical difficulties on the client’s end.

4. Payments

• All payments are securely processed through Stripe.
• You may be charged per session, or through recurring or prepaid plans, depending on your selected package.
• Payment is due before services are rendered unless otherwise agreed.

5. Cancellations and Refunds

• Cancellations must be made at least 24 hours in advance to avoid being charged.
• Late cancellations or no-shows may result in a forfeited session without a refund.
• We reserve the right to cancel or reschedule sessions with notice, due to tutor availability or emergencies.

6. Tutor Assignment

Tutors are assigned based on availability, expertise, and student needs. Clients may request a preferred tutor, but we cannot guarantee ongoing availability.

7. Student Conduct

Students are expected to behave respectfully during lessons. Inappropriate or disruptive conduct may result in session termination without a refund.

8. Intellectual Property

Most materials used in lessons (such as worksheets, PDFs, or practice problems) are sourced from publicly available educational resources. We do not claim ownership over third-party content. However, any materials specifically created by our tutors (such as custom notes, summaries, or lesson plans) remain the intellectual property of LearnUp Academy or the tutor who created them and may not be reproduced or shared without permission.

9. Limitation of Liability

We make every effort to deliver effective educational support but do not guarantee specific academic results. We are not responsible for internet issues, missed sessions due to user error, or any damages resulting from use of our platforms.

10. Modifications

We may update these Terms at any time. Updates will be reflected on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about these Terms or our service policies, contact us at support@learnupacademy.com.

This Privacy Notice for LearnUp Academy LLC (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at learnupacademy.com or any website of ours that links to this Privacy Notice.
• Use Online Tutoring Services. LearnUp Academy provides one-on-one online tutoring sessions in core academic subjects such as Math and English. Students book 60-minute lessons delivered through a secure virtual classroom. Sessions are personalized, scheduled in advance, and taught by qualified independent tutors.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@learnupacademy.com.

Summary of Key Points

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the features you use.
• Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as permitted by law.
• Do we collect any information from third parties? No, we do not collect information from third parties.
• How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
• How do we keep your information safe? We use reasonable organizational and technical safeguards, though no system is 100% secure.
• What are your rights? Depending on where you live, applicable law may grant you rights regarding your personal information.
• How do you exercise your rights? Submit a data subject access request, or contact us at support@learnupacademy.com.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products and Services, participate in activities, or contact us. This may include:

• Names
• Phone numbers
• Email addresses
• Passwords
• Debit/credit card numbers
• Contact preferences
• Contact or authentication data

Sensitive Information. When necessary, with your consent or as permitted by law, we process student data and financial data.

Payment Data. All payment data is handled and stored by Stripe. See their privacy notice at https://stripe.com/privacy.

Information automatically collected

Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services. This includes log and usage data, device data, and location data. We also collect information through cookies and similar technologies.

2. How Do We Process Your Information?

We process your personal information for purposes including:

• Facilitating account creation, authentication, and account management.
• Delivering and facilitating delivery of services.
• Responding to inquiries and offering support.
• Sending administrative information.
• Fulfilling and managing your orders, payments, returns, and exchanges.
• Enabling user-to-user communications where applicable.
• Requesting feedback.
• Sending marketing and promotional communications (opt-out available).
• Delivering targeted advertising.
• Posting testimonials.
• Protecting our Services, including fraud monitoring and prevention.
• Evaluating and improving our Services, products, marketing, and your experience.
• Identifying usage trends and measuring effectiveness of campaigns.
• Complying with our legal obligations.

3. What Legal Bases Do We Rely On?

We only process your personal information when we have a valid legal reason, such as your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our legitimate business interests. If you are located in Canada, we may process information under express or implied consent, and you may withdraw consent at any time.

4. When and With Whom Do We Share Your Personal Information?

We may share information with third-party vendors, service providers, contractors, or agents who perform services for us. Categories include:

• Communication & collaboration tools
• Data analytics services
• Payment processors
• User account registration & authentication services
• Website hosting service providers
• Data storage service providers
• Sales & marketing tools

We may also share information during business transfers (merger, sale of assets, financing, or acquisition).

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (web beacons, pixels) to gather information when you interact with our Services. Third parties may also use tracking technologies for analytics and advertising.

Google Analytics

We may share information with Google Analytics. You can opt out at https://tools.google.com/dlpage/gaoptout.

6. How Long Do We Keep Your Information?

We keep your information only as long as necessary for the purposes outlined in this Notice, unless a longer retention period is required or permitted by law.

7. How Do We Keep Your Information Safe?

We use appropriate technical and organizational security measures. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. What Are Your Privacy Rights?

Depending on your location, you may have rights to access, correct, or delete your personal information; restrict processing; data portability; and to object to processing. You can withdraw consent at any time and opt out of marketing communications via the unsubscribe link or by contacting us.

9. Controls for Do-Not-Track Features

We do not currently respond to DNT browser signals, as no uniform standard has been finalized.

10. Do United States Residents Have Specific Privacy Rights?

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may have rights to access, correct, delete, or obtain a copy of their personal information, and to opt out of targeted advertising, sale, or profiling. We have not sold or shared personal information for a business or commercial purpose in the preceding 12 months. To exercise these rights, email us at support@learnupacademy.com. We honor Global Privacy Control (GPC) opt-out signals.

California “Shine The Light” Law. California residents may request information about categories of personal information disclosed to third parties for direct marketing purposes once per year, free of charge.

11. Do Other Regions Have Specific Privacy Rights?

Australia and New Zealand: We comply with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. You may request access to or correction of your information.

Republic of South Africa: You may request access to or correction of your information. Complaints may be directed to the Information Regulator (South Africa).

12. Trial Lesson Disclaimer

We collect limited personal information during trial lesson signups (parent name, parent email, student name, student email, student grade, and subject interest) to match you with an appropriate tutor. This information is not sold or shared with third parties for marketing purposes and is used solely for scheduling and educational purposes.

13. Educational Use Clause

All data collected through our platform is used exclusively to provide personalized tutoring services and improve the educational experience of our students.

14. No Direct Communication Clause

Tutors are not permitted to contact students outside of LearnUp Academy platforms. All communications are monitored for safety and professionalism.

15. Do We Make Updates to This Notice?

Yes. We will update this notice as necessary. The updated version will be indicated by an updated “Revised” date at the top of this Notice.

16. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@learnupacademy.com or contact us by post at:

LearnUp Academy LLC
224 Wayne Dr Apt 2
Richmond, KY 40475
United States

17. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us at support@learnupacademy.com.